We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. I am also after a working version of the Technician Console for MacOS Catalina. Thanks in advance. But we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas. Scroll the list of applications until you locate LogMeIn Rescue Technician Console or simply activate the Search feature and type in 'LogMeIn Rescue Technician Console '. If it is installed on your PC the LogMeIn Rescue Technician Console application will be found automatically. Technician Screen Sharing will not function during Instant Chat until the customer has downloaded the Rescue Applet; Technician Screen Sharing will not function when the technician is using the Technician Console for Mac. The customer must be running a supported Windows operating system (Screen Sharing is currently not compatible with Mac).

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1. Logmein Technician Console Download Mac
2. Logmein Technician Console Desktop App
3. Logmein Remote Technician Console Download
4. Logmein Technician Console

Logmein Technician Console Download Mac

HELP FILE

Logmein Technician Console Desktop App

How to Start a PC/Mac Session via PIN Code

Follow this procedure to connect to a customer using a PIN code.

The agent's Technician Group must have permission to start Private Sessions.

The agent's Technician Group must have permission to use the PIN Code connection method. Ps2pdf mac os x download.

1. On the Session toolbar, click New Session.
2. Type the customer's name or other identifier in the Name field.
   You will use this name to identify the session on the Active Session tab and in the Session List.
3. Select the PIN Code tab.
4. Click Create PIN Code.
   Rescue generates a 6-digit PIN code and displays it in the Generate New Session window and in the Session Log.
5. Ask the customer to go to the PIN code entry site.
   Desktops and notebooks connect at www.LogMeIn123.com.

   Tip: Cannot access www.LogMeIn123.com? Try www.123Rescue.com.
6. The customer enters the PIN and clicks Connect to technician.
   The customer will see a dialog box asking him to download the Rescue Applet.
7. Tell the customer to download the Applet.
   The download should take about 15 to 30 seconds.

   Note: The download procedure may vary depending on the customer's operating system and browser.
8. Once the download is complete, ask the customer to click Run to execute the Applet.
   Once the Applet is installed, the customer status will change from Connecting to Waiting.
9. Pick up the session by selecting it in the Session list and clicking Start.

Logmein Remote Technician Console Download

Logmein Technician Console