Downloading Sky Go - Mac OS Catalina. Level 0 What's this? Discussion Starter. Downloading Sky Go - Mac OS Catalina. Download the Sky Go desktop app today The Sky Go desktop app makes it even easier for you to find the programmes you want to watch. And with Sky Mobile, you can watch Sky TV on the go without using your data.

Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

Fixes to try

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

On your desktop, click Go, then click Utilities.
Double click Activity Monitor.
Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
Under View by, click Large icons.
Click Programs and Features.
Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
Go to Local > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

On your desktop, click Go and click Applications.
Remove the Sky Go app.
Go back to your desktop, then click Go and click Go to Folder.
Type “~/library” and click Go.
Go to Cisco, then remove the VideoGuardPlayer folder.
Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

You may also want to read…

Sky Go was launched all the way back in 2006, and 14 years later, it’s still being used by tonnes of Sky TV customers.

The desktop app can be downloaded and used on both Windows and Apple devices. Sky includes this feature in their packages at no extra cost. They say you can “stream live and catch up TV from your Sky package on your phone, tablet or laptop.”

But, for anyone who has paid out for Sky subscription as well as an Apple Mac, it’s probably quite disheartening when the two don’t work together.

Sky Go Download Mac Os Mojave

All the excitement of being able to view your favourite Sky channels from the comfort of your laptop, whether you’re commuting or spending the day in our duvet, comes to a bit of an anticlimax when you find that Sky Go is not working on your Mac.

So, let’s take a look at why this problem occurs and what exactly you can do to fix it.

Why is Sky Go not working on my Mac?

Although many electronics can encounter glitches which are fixed with a simple ‘switch off and on again’, this Sky Go error is more likely to require something a little more complex.

Download chrome google for mac. But, before we begin troubleshooting, be sure to check that everything is plugged in correctly when it comes to the devices involved including the broadband router and Sky Q box.

Sky Go may not be working on your Mac for the following reasons:

Software or operating system needs updating
A new operating system is not compatible with the Sky Go app
A security block or firewall is in use, disabling the Sky Go app from being downloaded/working
The Mac settings are blocking the download of Sky Go
The Sky Go app has downloaded to an incorrect location on your Mac

Sky Go won’t install on Mac: Catalina OS

If you’re having issues installing Sky Go you may encounter one of the following error messages:

“…can’t be opened because it is from an unidentified developer.”
“Sky Go installer can’t be opened because Apple cannot check it for malicious software.”

For a solution on the second error message, visit the Apple website here.

Are Apple’s security features stopping the Sky Go download?

As with any tech, Apple Macbooks come with their pros and cons. And while the security on a Mac is top-notch, it can block some perfectly good apps from being downloaded due to Apple’s tight safety measures.

As much as we all appreciate being shielded from viruses and malware, sometimes these security features get in the way and block apps such as the Sky Go desktop app.

By going into your system settings, there are some simple changes that can be made to allow Sky Go to begin installing.

System Preferences > Security and Privacy tab > Click the lock icon > Enter password > General tab > Change setting for ‘Allow apps downloaded from’ to ‘App Store and identified developers’.

Where is the Sky Go download located?

Another issue that can occur when downloading the Sky Go app is that it ends up downloading to a location that doesn’t make any sense.

To find out where your Sky Go app has downloaded open the Finder.

Sky Go Download App

Now, locate the app which could be in the Applications folder or the Downloads folder.

You’ve found the Sky Go app, so now, right-click on the app icon.

Select ‘Open’ from the menu and the app will open.

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Sky Go app keeps crashing on Mac

Having issues installing the Sky Go app is a different kettle of fish to having a problem with playback on the app.

Sky Go Download Mac Os 10.10

So, let’s take a look at what to do if the Sky Go app keeps crashing on your Mac.

Firstly, you can try creating an alternative Sky ID to log in and use the app.

Create a new Sky ID and link the account to your existing one.
Restart your device and log back into Sky Go.

Additionally, if you receive an error message when Sky Go fails to load, you may be faced with the options of ‘retry’ or ‘continue’.

Download Mac Os Installer

Keep pressing ‘retry’ when the error message appears. After a few attempts, choose ‘continue’. You should now be logged out of the app. Once you restart Sky Go, things should work correctly.