LogMeIn Free is a remote access tool for Windows and Mac OS X developed by LogMeIn Inc. LogMeIn provides a useful and flexible remote access tool in between computers. It allows users to access their PC form any computer devices with an Internet connection.It doesn’t need firewall, router, proxy configuration and admin right requirement to establish connection. It wasn't clear to me that LogMeIn had a 64bit client so that I could upgrade my MacOS to the new Catalina. I tried to check for updates and it said I was up to date, however checking the bitwise of my LogMeIn app always showed that it was indeed still 32bit. What I discovered was that I had to comp.

Before installing LogMeIn host software on the computer you want to access remotely, make sure the device meets the following requirements.

Supported Operating Systems

  • Windows 7 or newer (including 64-bit)
  • On Intel-based Macs: OS X 10.12 (Sierra) or newer
  • Windows Server 2008R2 or newer (including 64-bit)
  • Linux, Chromebook and Windows RT are not supported
Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn. LogMeIn is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more

Internet Connection

Remote control performance depends on several factors, such as screen resolution, color depth, type of activity, available bandwidth and latency.

  • For connecting and doing non-remote control work, any always-on internet connection is sufficient.
  • For remote control, we require a 1.5 Mbit/s (192 Kbyte/s) or higher connection speed on each end, as per FCC guidelines for video streaming. For optimal experience in Full HD resolution, a 2 Mbit/s (256 Kbyte/s) connection is recommended.
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For details, see How much bandwidth is required to use LogMeIn?

HELP FILE

Technician Console Desktop App for Windows and Mac

This article gives guidance to Rescue technicians.

Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

Restrictions and limitations for the Technician Console for Mac

The following Technician Console features are not available on Mac:

  • Technician screen sharing
  • Screen recording with MSVC codec (falls back to MRLE codec)
  • Monitoring the desktop of a technician running the Technician Console for Mac
  • Integrated content portal (ICP)
  • Connect On LAN
Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/My Documents

How to Install the Desktop App

On Windows

  • Option 1. Click this link to download and install the desktop app
  • Option 2. Log in to your account at the LogMeIn Rescue website and go to the My Account page. Click the link to download the desktop app.

On a Mac

  1. Click this link to download the Technician Console for Mac app.
  2. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg.
  3. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder.

    The application is now installed on your computer.

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How to Run the Desktop App

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On Windows

Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

On a Mac

Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

How to Set Up One-Click Login to the Desktop App

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You can tell Rescue to remember your user name and password when you log in to the desktop app.