Outlook for Mac not updating GAL Occasionally Outlook for Mac (OfM) will stop updating the Global Address List (GAL) from Microsoft Exchange Server. To fix this issue to the following.

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  1. Force Download Gal Mac Outlook 365
  • Apr 21, 2016.
  • Oct 19, 2017.

Force Download Gal Mac Outlook 365

When connected to an Exchange server, Outlook will automatically synchronize the address book once every 24 hours.

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However, if you need to the address book to update sooner you will need to force an update by manually starting the synchronization process.

The following steps detail how to do this.

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  1. With Outlook open, click on the ‘Send/Receive’ tab
  2. Click on ‘Send/Receive Group’ then ‘Download Address Book’
  3. Then click ‘OK’ to the dialog box.
  4. Outlook will then start the process of re-downloading the address book.
  5. If the update is still not seen after the synchronization has completed, you can repeat the process and un-tick ‘Download changes since last Send/Receive’. This will make Outlook download the full address book from the Exchange server. If this failed, you need to talk to your Exchange administrator. If you are the exchange administrator – try Exchange 2010 – How to force Address Book updates
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Searching for a slightly different Mavericks issue (not being able to retrieve contact info by a GAL search in 10.9 Contacts.app for ONE of the two Exchange Accounts I have set up on my Macs and iOS devices), I experimented a bit and confirmed I could do so both from my iPhone and iPad and from my laptop, which is still running OS X 10.8.5 (Mtn Lion). Since GAL searches DID work in 10.9 for the other Exchange account, I looked for differences in my own configurations and discovered that the 'Internal Server' settings were different on the new iMac running 10.9 from what they are on all the other computers and iOS devices.


I changed those settings (just the address) to match what they were on the other devices, and everything works as it should now.


By the way, although I use Outlook for Windows rarely, I think that 'Search Directory' means exactly what it says in Apple Mail and Contacts apps; it will retrieve what you search for in the GAL; there's no way in the Mac OS or iOS apps that I know of to display the entire GAL. I do know that Outlook 2007 will do that.

Jan 12, 2014 8:41 AM