While installing Adobe Creative Cloud applications on macOS 10.12, you encounter one of the following errors:
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May 27, 2020. Hi All I'm using OSX 10.11.3 I know this question has been asked a few times and I did find a solution, which was on another thread. – Sign out of Creative Cloud desktop and then exit Creative Cloud desktop. – Go to Macintosh HD/Library/Application Support/Adobe – Find and delete the folders. Depending upon the type of logging mechanism used, look for either 'installer.log' or a log.gz file, such as 'Adobe InDesign CC 2015 11.3.0.034.log.gz.' This section covers how to open and read a log.gz file. For information on working with installer.log files, see Troubleshoot download and install errors. Keep track of latest updates of all Adobe Products.
- The installation cannot continue as the installer file may be damaged. Download the installer file again.
- Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.
These errors occur when you install Creative Cloud applications using local install packages. The recommendation is to install the applications through the Adobe Creative Cloud desktop app. The Creative Cloud desktop app has been updated and allows the successful installation of current and previous versions of Creative Cloud applications. For complete details regarding the installation process, see Download your Creative Cloud apps.
If you need to install using an offline install package, complete the following steps to begin the installation process.
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Mount the disk image file for the Creative Cloud application.
Right-click Install.app and select Open Package Contents Osirix launcher mac. from the context menu.
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A terminal window opens and initializes the installer. You are given the option to install in trial mode, use a serial number, or verify a Creative Cloud membership.